| Call Mix™ |
RPM Opt™ |
X Sell™ |
Services
Opt™ |
QuartileX™ |
|
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| Products |
Description |
|
| Call Mix™ |
In-Bound and Out Bound Call Forecasting. A forecasting service that is designed to the improve the accuracy of your call volume forecasts to help optimize your resource planning |
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| RPM Opt™ |
Resource Optimization Service, This Service can provide an optimized plan that can be as frequent as monthly to yearly. The plan will provide a recommendation for resource deployment and hiring based on training constraints, resource availability constraints, business needs by season etc; The outputs can integrate into any Call Center Solution Workflow. |
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| X Sell™ |
A Cross–Sell and Up Sell Recommendation engine that is customized to your needs is built. The tool can be a simple spreadsheet or a complex algorithm that in real time computes customized recommendations for each customer. |
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| Service Opt™ |
Deciding on a service level with respect to ASA, AHT’s and other KPI’s subject to budget constraints; A service that provides accurate analysis of the Service - Cost Trade-offs and provides recommendations on Optimal Goals for key metrics |
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| QuartileX™ |
A measurement system that helps Call Centers to continuously to measure and improve the performance of their resources and to Top grade them as necessary |
